Frequently Asked Questions

Orders received during the day through the website will be processed the following day.
Credit and debit cards through MercadoPago, secure payment.

Yape and Plin

The MALI Store has its own delivery service for shipments within Metropolitan Lima, which allows us to ensure safe and direct delivery from the museum.
Shipping costs are not included in our product prices and are as follows:

Metropolitan Lima:

Zone 1: Lima, Breña, Jesús María, Pueblo Libre and La Victoria (15 soles)
Zone 2: Magdalena, San Isidro, Miraflores, Surquillo, San Luis, Barranco and Chorrillos (15 soles)
Zone 3: Surco, San Borja, La Molina, Ate and Santa Anita (30 soles)
Zone 4: San Miguel, Callao (20 soles)

Other districts, please consult.
Orders will be delivered within a maximum of 4 business days, between 10:00 a.m. and 6:00 p.m. Furniture orders will be delivered within a maximum of 6 business days. These points apply only to Metropolitan Lima.
We ship to the following areas of Metropolitan Lima:

Zone 1: Lima, Breña, Jesús María, Pueblo Libre and La Victoria (15 soles)
Zone 2: Magdalena, San Isidro, Miraflores, Surquillo, San Luis, Barranco and Chorrillos (15 soles)
Zone 3: Surco, San Borja, La Molina, Ate and Santa Anita (30 soles)
Zone 4: San Miguel, Callao (20 soles)

If your area is not listed, please contact us to confirm shipping availability.
The cost of reshipping due to an incorrect address or absence at the scheduled delivery time will mean that the customer will be responsible for the reshipping cost, which will be the same amount quoted.

The Lima Art Museum will only accept exchanges and returns of products that have demonstrable manufacturing defects or if the delivered product is different from the one purchased.
To proceed with the return, you must contact 969061196 or email tienda@mali.pe within the first 7 days of receiving the product and detecting the defect.
If the same product is not in stock, a credit note or a refund will be issued.
If your question hasn't been answered, please fill out the following form and we will contact you as soon as possible.

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