This document describes the general terms and conditions (the "Terms and Conditions") applicable to access to this website and the purchase of the products ("the Products"), offered by ASOCIACIÓN MUSEO DE ARTE DE LIMA (hereinafter, the " COMPANY "), with RUC No. 20168496690 , with address at Av. 9 de Diciembre 125, Lima - Lima, Peru; within the website www.tienda.mali.pe ​​(hereinafter the " WEBSITE " or "Site"). Any person wishing to access and/or subscribe and/or use the Site and/or purchase the Products may do so subject to these Terms and Conditions, together with all other policies and principles governing the WEBSITE and which are incorporated herein directly or by reference or which are explained and/or detailed in other sections of the Site . Consequently, all visits and all contracts and transactions carried out on this WEBSITE , as well as their legal effects, will be governed by these rules and subject to the legislation applicable in Peru.

The Terms and Conditions contained herein shall apply to and be deemed an integral part of all acts and contracts executed or entered into through the offer and marketing systems included in this Site between the users of this Site ("the User") and the COMPANY . The User also applies to those who access the WEBSITE without purchasing Products.

The User agrees to use this Site solely for lawful purposes and/or in a diligent and correct manner. In this regard, and without limitation, the User must not use the Site to carry out activities that are contrary to the law, these Terms and Conditions, morality, good customs, or established public order, and/or for purposes or effects that are illicit, prohibited, or harmful to the rights and interests of third parties, nor to process, send, or transmit through the Site any material, information, or content that may be considered in any way illegal, threatening, abusive, invasive, defamatory, obscene, sexually explicit, racist, vulgar, profane, or otherwise objectionable or that violates civil rights or any legal norm.

1. Legal capacity

The Products are only available to individuals with legal capacity to enter into contracts. Those lacking such capacity, including minors, may not access the Products. Any actions performed by minors on this Site are the responsibility of their parents, guardians, or custodians, and therefore will be deemed to have been performed by them in the exercise of their legal representation.

2. Modifications to the terms and conditions

The COMPANY may modify the Terms and Conditions at any time by posting the modified terms on the Site .

3. Procedure for using this WEBSITE

In contracts for Products offered through the Website , the COMPANY will clearly state the steps that must be followed to enter into them. Simply following the steps indicated on this Website to make a purchase constitutes acceptance of compliance with the conditions contained herein. Furthermore, when making a purchase, the User must provide the information requested by the Website for this purpose. This data will be processed in accordance with the COMPANY 's Privacy Policy.

4. Payment methods that can be used on the WEBSITE

The Products offered on this WEBSITE , unless a different form of payment is indicated for particular cases, may be cancelled using the following payment methods allowed on this WEBSITE :

4.1. Credit or Debit Cards: Payment by credit or debit card is available for VISA, MasterCard, DINERS, or American Express cards. Credit or debit card payments are subject to approval by the card-issuing bank and internal validation by the payment gateways responsible for processing the transaction. In cases where payment is not approved or rejected, the associated purchase order will be automatically canceled.

4.2. Collection Companies: This is a payment method where the User reserves their purchase and receives a payment code. This code must be used to visit any establishment or agency affiliated with the collection company chosen by the customer when placing their order. Payment must be made within the timeframe established at the time of purchase; otherwise, the order will be canceled due to nonpayment. Once payment is made, it is validated within 24 business hours. The collection companies currently enabled as payment methods on the WEBSITE are: Mercado Pago.

4.3. Bank Deposit: The customer can pay directly into an ASOCIACIÓN MUSEO DE ARTE DE LIMA bank account by choosing this payment method. For this payment method, please note the following: i) the maximum payment period for the order is 48 hours; ii) once payment has been made, it is the customer's responsibility to send the payment voucher and order number to our contact email tienda@mali.pe ​​for order approval.

5. Formation of consent in contracts concluded through this Site

Through the WEBSITE , offers of goods and products will be made, which may be accepted by Users, electronically, or using the mechanisms provided by the WEBSITE . All acceptance of offers will be subject to the condition precedent that the COMPANY validates the transaction. Consequently, for any transaction carried out on this WEBSITE , confirmation and/or validation or verification by the COMPANY will be a requirement for the formation of consent. To validate the transaction, the COMPANY must verify:

• Which validates and accepts the payment method offered by the User.
• That the payment is credited by the User, according to the payment method used
• That validates the User's data
• That the delivery address is within the national territory.

To inform the User about this validation, the COMPANY must send a confirmation to the same email address registered or provided by the User, or by any means of communication that guarantees the User's due and timely knowledge, or by the actual shipment of the product. Consent will be deemed to have been given from the moment this written confirmation is sent to the User and at the location where it was issued.

Legal Notice: The sale, dispatch and refunds of products are subject to availability and product stock.

6. Dispatch of Products

Products purchased through the WEBSITE will be subject to the shipping and delivery conditions chosen by the User and available on the WEBSITE . The shipping location information is the User's sole responsibility. The shipping and delivery times chosen are counted from the moment the COMPANY validates the transaction and the payment method used, and will be communicated to the User at that time.

The COMPANY offers delivery coverage throughout Lima and its provinces; however, these are subject to the accessibility of the destinations. This will be identified by the User at the time of purchase and when choosing the destination department, province, and district.

If the User changes their address at any point during the process, they must immediately inform the COMPANY . In these unusual situations, delivery times will be adjusted depending on the new address.

You can find our full shipping policy by clicking here .

7. Exchange and Return Policy

The COMPANY is committed to ensuring User satisfaction throughout their entire purchasing experience. It is each User's responsibility to review the exchange or return policies before purchasing any product. However, these policies do not affect User rights under Law 29571 of the Consumer Protection Code.

WARRANTY

If the product purchased by the User does not meet the technical specifications offered, is damaged, or is incomplete, the User may exchange it within 30 days of the purchase date by contacting the following email address: tienda@mali.pe ​​. To do so, the User must present the receipt, purchase invoice, or provide their RUC (Tax ID Number), which must necessarily match the one registered at the time of purchase. At the time of making the request, the returned Product will be reviewed by the COMPANY , where the deficiency will be evaluated to rule out misuse.

If the failure is due to a deficiency in the Product, the User will be authorized to exchange it for another identical Product, or to request a refund of the amount paid as indicated on the purchase receipt or invoice.

For more information here .

8. Refunds

See the full refund policy by clicking here .

9. Intellectual Property

All content included or made available to the User on the WEBSITE , including text, graphics, logos, icons, images, audio files, digital downloads, and any other information (the "Content"), is the property of the COMPANY or is licensed by its owner for use . Accordingly, the User must refrain from extracting and/or reusing portions of the Content without the prior express consent of the COMPANY .

The User acknowledges that they do not acquire any rights to the trademarks, logos, designs, drawings, photos, images, graphics, or any other information contained on this WEBSITE . The use of the Content for commercial purposes or for distribution, public communication, or modification is expressly prohibited.

10. Terms of Law

This agreement shall be governed and construed in accordance with the laws of Peru, without giving effect to any principles of conflicts of law. If any provision of these Terms and Conditions is declared unlawful, void, or for any reason unenforceable, it shall be construed within the meaning of these Terms and Conditions and shall not, in any event, affect the validity and enforceability of the remaining provisions.

11. Notifications

Any comments, concerns or complaints regarding the above Terms and Conditions, the Privacy Policy, or the execution of any of these, must be notified in writing to the following email address: tienda@mali.pe .

12. Jurisdiction and Applicable Law

This agreement shall be governed in all respects by the laws in force in the Republic of Peru. Any dispute arising from this agreement, its existence, validity, interpretation, scope, or enforcement, shall be submitted to the competent courts of the city of Lima, Peru.

13. Availability of Products

The availability of the Products offered through the WEBSITE may vary depending on customer demand. Although the COMPANY periodically updates its stock, the product requested by the customer may be out of stock at that time. In such cases, the COMPANY will contact the User via email or telephone to inform them that the order cannot be fulfilled.

14. Contact Information

For any questions about your order, you can send us an email to tienda@mali.pe ​​or to our WhatsApp +51 969061196 and we will respond as soon as possible.